Is Your Digital Marketing Hitting the Mark? This checklist can help.

Effective digital marketing is a moving target. The speed of change presents an ongoing challenge to every business serious about maximizing their digital presence and impact. Google, for example, continues to change how they present search results—both paid and organic.

The transition to mobile use in the digital arena is rapidly accelerating. Mobile use now accounts for almost two out of every three digital media minutes, according to a 2016 comScore study. This opens up a whole set of considerations that didn’t exist when desktop computers dominated the digital landscape.

So…how can you increase your digital marketing effectiveness in the coming year? We’re offering this basic checklist as both a place to start the planning process and a way to assess your progress.


Digital Marketing Checklist

Digital marketing checklistStart with your websiteDownload website optimization ebook

  • How did your site perform last year? The better question may be, do you know how to determine site performance?
  • Pretend your site isn’t your site. Try to imagine you’re a first-time visitor and assess how easily you can find your way around. Better yet, recruit a friend or family member—someone who truly is a first-time visitor—and get their feedback.
  • View your site on a tablet or phone. Is it mobile-friendly? If not, what’s your plan to make that transition?
  • What are your competitors doing? Did you like their content? What can you learn from what they are doing—and what do you want to avoid? Again, get input from a third-party visitor.

Consider your content

  • Are you blogging? If so, are your blogs scheduled or created as an afterthought? Do the messages support your overall marketing goals, and do they provide true value to your target audience?
  • Is your content professionally written, or does it fall to the team member who draws the short straw? Do all content pieces (online and offline and external sites) include intelligent, meaningful Calls to Action?
  • Is there a comprehensive content strategy? If not, take the first step and set up an editorial calendar and writing schedule.
  • Are you repurposing your best content to use in multiple channels—web, print, e-news and white papers, for example?

Are you social?

  • Do you have a plan for social media marketing? Is your social media presence the responsibility of a dedicated individual on your staff?
  • Is the content on your social platforms consistent with your overall marketing emphasis and branding, or is it a lonely island?
  • Do you know how to analyze your metrics to determine engagement trends?

Can they find you?

  • Do you have a working knowledge of SEO concepts, or is it a bit of a mystery?
  • If the answer is yes, are you analyzing search phrases that bring traffic to your site? Are you developing web content to connect with these interests?
  • Are you maximizing key SEO items in each blog post?

You’ve got mail

  • Is your email capture strategy growing your list?
  • How was your email marketing performance for opens and clicks?
  • Were you communicating regularly? Are you using your best repurposed content to increase your impact?

These are basic questions that will help point you in the right direction, and really just the tip of the iceberg. They may also reveal some areas in your digital plan that you have overlooked or underrepresented. If you need additional guidance, have questions or believe a fresh perspective would be helpful, contact us. This is what we do every day.

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Source Here: Is Your Digital Marketing Hitting the Mark? This checklist can help.

3 Ways Employees Can Help Protect Your Brand—Compliments of United Airlines

Sometimes, the best way to learn what to do is by observing what not to do. Case in point:

United Airlines overbooked a flight. Offered passengers $800 travel vouchers to get off the plane and take another flight. Not enough people took the bait, so a passenger was forcibly removed from the plane. The video exploded on social media. United Continental Holdings (UAL) market value dropped $250 million in the next day’s trading.

This incident goes to show how one false step can cause major headaches for a brand. And while your company may not have the brand name recognition of United Airlines, there’s something to be learned from their situation.

3 ways employees can help protect your brand story

  1. Share your brand story with employees
    Make sure employees understand that your brand story is more than just the products and services you sell. It encompasses everything customers believe and feel about your business. Take advantage of company gatherings to share your brand story with employees. Make sure they understand your organization’s overall purpose, and what this means to the people you serve.
  2. Task employees with sharing your brand story
    Employees are your brand ambassadors. They can promote (or devalue) your brand by how they interact with people and what they say on social media. So, it’s important employees understand their vital role in communicating your brand story. Give them examples (such as the United Airline story) of how their actions can impact your brand … for better or worse.
  3. Empower employees to use common sense
    Your company has policies and procedures, and employees are expected to abide by those rules. Yet, it’s important to empower supervisors and frontline employees to use common sense.

Getting employees on board after a merger

Companies often spend considerable time educating their target audiences after a merger—but perhaps not so much time educating employees. Even though employees have new business cards or wear new uniforms, they don’t necessarily understand or embrace the merged company’s brand story.

United Airlines has struggled with its image ever since it merged with Continental Airlines in 2010. Perhaps the most recent incident is just one example of employees not knowing what United’s brand story is … or how to communicate it.

VistaComm has 20+ years experience helping agriculture businesses and farm cooperatives develop and share their brand stores. Contact us for ideas to help your business.


Want help sharing the brand story for your ag business?

That’s VistaComm.

START THE CONVERSATION–TALK WITH US TODAY.

Article Source Here: 3 Ways Employees Can Help Protect Your Brand—Compliments of United Airlines

One Simple Digital Marketing Trick You May Have Missed

Download website optimization ebookOk, I’m embarrassed to admit it. But as a journalist rather than a programmer, I used to look at a website, note the link labeled “sitemap” on the page, and think, “What’s the point? Isn’t that what the navigation is for? Why does anyone need a map? What is an XML sitemap?”

News flash. It’s not a map for people, but for bots.

Oh.

XML Sitemaps, and their importance in the world of digital marketing, can still be a mystery to many who enjoy only a casual relationship with the technical side of website development and SEO enhancement. At VistaComm, they are a mandatory addition to every website we create. Here is a quick explanation of what XML Sitemaps are, what they bring to the table and why you should care.

First: What is an XML sitemap?

What is a sitemap? Here’s a basic explanation straight from Google. “A sitemap is a file where you can list the web pages of your site to tell Google and other search engines about the organization of your site content. Search engine web crawlers like Googlebot read this file to more intelligently crawl your site.”

what is an XML sitemap
Here is an example of an XML sitemap created by YoastSEO

 

A sitemap can also provide information about specific pages, such as when the page was last updated, how often the page is changed and the importance of the page relative to others in the site.

Now: Why do you need one?

As in, why is this important. Ultimately, a sitemap helps with search engine optimization because it makes it easier for Google to find out about the content on your site so they can serve it up in the search results.

Here are some of the many other benefits of using an XML sitemap.

  • Content alerts: Search engine rankings are now driven by content. Consistently placing fresh, relevant content on your site improves your visibility. A sitemap notifies Google whenever your site content is modified.
  • Sitemap = roadmap: The whole point of website creation is to be found online, and having an XML sitemap will bring traffic to your site more quickly. This is particularly important for new websites.
  • Emphasize the important: Sitemaps let you assign a priority to your web pages. This means that the pages carrying your most important content will be crawled and indexed faster than those with a lower value.
  • Faster flow: Most content is better fresh, especially news. With a sitemap, spiders will find your fresh content faster…and so will your visitors.
  • Continuing education: You can learn a lot about your visitors by monitoring your sitemap reports. You can track traffic sources, perform keyword searches and pinpoint errors to improve site performance. This information can help you improve your content and attract more traffic.

Creating a sitemap is a routine part of every website we design at VistaComm, but it is only one small part of a comprehensive digital marketing plan that can increase your online impact. For more information about our digital marketing program, contact us today.

Contact us today

Read More Here: One Simple Digital Marketing Trick You May Have Missed

How You Can Steer Customers to Think Value … Not Just Price

First, a little background: According to the USDA’s February 2017 Farm Income Forecast, net farm income will decline by 8.7% this year. That’s the fourth consecutive year of the downward slide. And last year’s record crops did little to soften the blow for farmers.

So what are farmers doing to “keep the lights on” during this downturn? For starters, they’re looking for ways to spend less and produce more—not an easy formula to master. And they’re likely pushing for lower prices on input costs.

As an ag marketer, that puts you in an awkward position. Do you cut your margins (which are already razor thin) so you can give price-sensitive customers the breaks they want? Or do you hold steady on prices, and search for ways to add more value for customers?

According to Will Secor, A Purdue University ag economist, you might see some short-term gains by dropping prices. But it’s a different story in the long run.

Effect of cutting prices to gain sales during a tough ag economy:

  • Erodes value perceptions of your brand.
  • Reveals just how much margin is built into your prices.
  • Makes it difficult to raise prices in the future.

As an alternative, Secor suggests getting a better understanding of what your customers and prospects find most valuable in the products and services they use. Then adjust your offerings to communicate value during this economic downturn.

The difference between price and value

A cheap price focuses on what your customer pays, not what they get. Whereas value focuses on getting more for the money they spend.

In terms of marketing in agriculture, value means more than the seed, chemicals or feed you’re selling. It means everything that goes with it—expertise, delivery, application, grain marketing and more. And it goes even further than that.

  • There’s value in working with an ag business your farm customers trust.
  • There’s value in doing business with an ag cooperative where farmer members share in profits.
  • There’s value in supporting a local business, which in turn supports local employees and the communities in which they all live.

How to zero in on what your customers value most

According to an Insights from Purdue University article, you should find out what your customers value most about your products or services by asking questions like these:

  1. How do farmers compare product performance versus price? How do volume or quantity discounts figure in?
  2. What is important to farm customers in terms of delivery time, financing, technical support and warranties?
  3. What does service mean to them?
    • Do they see it as traditional services, such as fertilizer applications?
    • Do they want data support and analysis?
  4. Are they loyal to a brand? Which brand? How loyal?
  5. How important are the relationships with their salesperson?

To get an even better understanding of the purchase decision process for agricultural inputs, faculty from Purdue’s Center for Commercial Agriculture have developed a buyer decision specification tool.

Consider using this tool with a cross section of customers. Tabulate the results in order of importance. Then communicate to your customers how your ag business or farm cooperative delivers on these points of value. Get your salespeople on board. Make sure they communicate value face-to-face with customers.

As you face the challenges of yet another annual decline in farm income, it makes sense to rethink how you position your products and services. From a marketing standpoint, this impacts what you say … and how you say it.

VistaComm has helped farm cooperatives and ag businesses for the last 20 years retain … and grow … sales numbers—even during down cycles like the current one. Find out what we offer to support your efforts.

Contact us today

 

Original Post Here: How You Can Steer Customers to Think Value … Not Just Price

We Love Ag, Yes We Do

If you like to eat, prefer to wear clothes and drive a vehicle, you’re a fan of American agriculture—whether you know it or not. Well, this is the week to join the rest of the nation in making your fond feelings known. March 21 is National Ag Day, falling right in the middle of National Ag Week, March 19-25.

First celebrated in 1973, National Ag Day is about recognizing, and celebrating, the contribution of agriculture to our everyday lives. Every year, ag producers, agricultural associations, corporations, universities, government agencies and communities across America join together to highlight the importance of agriculture to our nation and the world.

The National Ag Day program encourages every American to:

  • Understand how food and fiber products are produced.
  • Value the essential role of agriculture in maintaining a strong economy.
  • Appreciate the role agriculture plays in providing safe, abundant and affordable products.

VistaComm is proud to be a part of the agricultural community and to have the privilege of working with so many companies directly involved in the production of food, fiber and renewable energy.

Throughout the week, we’ll be sharing a few fun numbers on our Facebook page that help illustrate the diversity, and importance, of the American ag industry. Like our page to follow along!

Read Full Article Here: We Love Ag, Yes We Do

Nine Ideas to Promote Your Business and Increase C-Store Traffic

Pardon me for stating the obvious, but convince your pay-at-the-pump customers to enter your store and income will increase. Are you inviting people in?

According to a recent study, customers who paid for gas and drove away told researchers they didn’t need anything inside. You know better, of course, because everybody needs something, and in a small town your store is often the only resource.

So here are six notions for bringing customers indoors and three ways you might encourage a connection in the community’s you serve.

  • What’s not to like? Take a hint from Little Orphan Annie in A Christmas Story and give your Facebook supporters a special reward for loyalty. How about first notice of upcoming sales? A Facebook loyalty club doesn’t stop you from promoting your sale to all customers, but it reinforces a relationship with those who show you a little love.
  • The 360-degree fill. Offer something tasty with a fill-up, like a cookie or a doughnut. Naturally, the customer must come inside to claim that sweet reward and, in general, doughnuts go down better with something to drink. According to a 2015 CSP-FARE State of Foodservice study, retailers believe breakfast items offer the most potential sales growth.
  • It’s easy to get pumped. Chain outlets advertise at the pump. Do the same thing, but in a hometown way. Sharing a localized message could be very impactful with local customers. Just be sure to update your posters often and never leave your signs out in the rain. (What’s your message? See suggestions 4 and 5.)
  • Tell ‘em what’s new. Your marketing plan undoubtedly includes introducing new items in your product mix from time to time. But do you alert customers? Tout a new coffee flavor or anything. “Have you tried our new ____?” (Just because it’s an old tactic doesn’t mean it’s wrong!)
  • And while you’re at it…any improvement deserves a shout-out. “Introducing our new coffee-making system!” “Compliment us on our slushy maker today and your 16-ounce cup is free!” “Now offering fresh fruit! Enjoy a half-price banana with your donut today!”
  • Cultivate core co-op members. During planting season or harvest, put your lunch menu in high gear by taking phone orders for sandwiches. Post your menu and daily specials online, or send them via email and/or text to make it easier for the busy farmers. Also consider adding something extra for farmers, their families and employees. “Free apples for busy farmers today!”
  • Put a face on your support of local events. A sign in the window? Meh, anybody can do that. Help man a booth (always in your logo shirts). Don’t just donate water bottles for a 5K; be there yourself to greet finishers.
  • Serve up commitment. Enlarge on your nominal financial support of youth projects. When there’s a push underway for new uniforms or equipment, encourage customers to match your gift. Tell them you’ll share a percentage of pizza or sandwich sales.
  • What would employees do? Match employees’ personal interests and involvement to your support of local events. If John plans to attend the local car show on his own, pay him the hour or two he’ll spend directing entrants to parking spots. (And again, I say, John ought to wear something that identifies him as your proud employee). The same goes for the 4-H fair or any exciting thing happening in your town.

There are obviously many other ideas you can use to drive traffic into your c-store. Whether you are using point-of-sale promotions at the pump, digital marketing, public relations or direct mail, all can be effective with the right messaging and promotion. Not all promotions are guaranteed to work 100%, but until you’ve tried everything you (and I) can think of, you don’t know. VistaComm has helped cooperatives and local c-store retailers market to their communities for over 20 years. Put our experienced staff to work for you to help drive traffic into your business.

Contact us today

Post Source Here: Nine Ideas to Promote Your Business and Increase C-Store Traffic

Trusted Advisor—Communicating Value Through Brand Storytelling

While everyone wants to hold the coveted title of the farmer’s “trusted advisor,” the rapid expansion of technology into the world of agriculture is forcing a change from “advisor” to “advisors.” Most agree that precision technology, its application to equipment and inputs, and the data generated by the IoT is where the action will be for the foreseeable future.

Consequently, the sheer volume of knowable information through which producers must now sort virtually guarantees they will need to work with a team of experts—each functioning in a specific role—to successfully run their business.

agronomist advisorKnowing what particular role (or roles) you play in the precision adoption and application process, and aggressively pursuing the knowledge and skilled staff to achieve an edge in your niche, will likely determine future success. Communicating that role through brand storytelling is critical in ensuring your customers and prospects know the value you bring to their operation.

In a recent article in Precision Ag Professional magazine, Darren Goebel, Director of Global Commercial Crop Care for AGCO, outlined some of the roles that various trusted advisors could best serve.

Retailers/Cooperatives. “As precision agriculture evolves, the ag retailer could become the major driving force in this segment. Because retailers have access to crop protection products, seed, fertilizer, and application equipment, they may be in the best place to provide start to finish service. In other words, to ‘just make it work.’”

Consultants. “Their value proposition remains as an unbiased provider of information. I believe consultants can bring together equipment providers, agronomic insights, and the best seed and crop protection options for growers. Consultants may be able to specialize in precision agriculture by carving out an important niche in this space.”

partnering with farmersEquipment dealers. “I believe the equipment companies and dealers that are most successful in the precision agriculture space will be the ones that can provide the best service. Uptime is extremely important to growers, especially with the pressure to have timely planting, fertilizing, and pest control. Dealers that have precision agriculture departments that proactively work with ag retailers, consultants, and growers will be held in high regard among farmers, leading to higher sales. It will likely be difficult for equipment dealers to provide the same quality of prescriptions and agronomic advice as ag retailers, consultants, and seed dealers without significant investment in people resources.”

Seed dealers. “Seed dealers have more information about genetics than any of their cohorts, and they have the information much earlier in the hybrid’s or variety’s lifecycle than anyone else. As variable-rate, multi-hybrid, and multi-variety become the norm, the seed dealer will play a more and more important role in data-driven decision-making to ensure accurate placement by soil texture, drainage class, and productivity level.”

So, what’s your strength?

Where do you fit into the picture? Are you strong in one of the niches above, several…or none? What you have done as a business to embrace the precision revolution, strengthen your position in your marketing footprint and evolve with technology will likely determine your success as the next generation transitions into leadership roles on the farm.

Feeling as comfortable as possible with your position? Great. There’s one more consideration. Do your current and potential customers know what you have to offer, what sets you apart, how good you are and, most importantly, how you can solve their problems? This is all a part of the brand story you need to tell.

Use brand storytelling to reach farmers

This is the point at which technical expertise and strong communication must mesh. How are you letting your customer know when you have a new product, service or technical expert to offer? Are you using the appropriate channels to connect with all segments of your audience?

According to a recent study* of agricultural producers, farmers who are learning about a new product or farming technique tend to turn first to university and extension advisers. When the time comes to purchase that product or adopt that technique, they attach more trust to ag retailers and dealers. Overall, the top influencer in a producer’s decision-making process was their agronomist, followed closely by their retailer or dealer.

In this age of instant connections, information is the new capital. Earn—or cement—your status as trusted advisors by providing the actionable knowledge ag producers are looking for to inform their decisions. We can help you with the what, when and how.

Contact us today

*“Future of Communications Audience Insights Study,” Bader Rutter

See Full Article Here: Trusted Advisor—Communicating Value Through Brand Storytelling

Merge Ahead: Using Community Outreach to Build Customer Loyalty

Once the merger vote passes, you’re now one big cooperative. And that’s when the real work begins: new signs, new licenses, consolidated billing and the list goes on. But along with those formalities, it’s important to pay attention to the human side of the merger during your communication to maintain and build customer loyalty through community outreach.


The number of co-ops in Kansas has fallen from 350 in the 1950s to approximately 80.1
The number of co-ops in Oklahoma has fallen from 243 in 1980 to only 50.1

How do you unite all of your locations under your merged co-op? It’s more than just putting a new logo on elevators or agronomy vehicles. Farmers in outlying locations need to feel connected to the newly merged co-op.

One thing is for certain: Your farmer-patrons in new locations will keep a watchful eye to see how the changes will benefit—or hurt—them and their local community.

Connecting with all locations through community outreach

Community involvement has always been a cornerstone of the farm cooperative model. And now, with the trend toward fewer large cooperatives serving more communities, it’s important to establish a spirit of goodwill that stretches across your entire service area. Ensure that post-merger communication showcases your dedication to community involvement throughout the area.

Following are some ideas for community involvement. You’re probably doing some of these already. Just think in terms of how you can extend community outreach activities to include locations that are new to your merged cooperative to build loyalty among those communities and co-op members.

  • Start a special promotion at c-stores. For example, “1% Wednesday.” Your cooperative donates 1% of the location’s gross sales on a specific Wednesday of each month to benefit a nonprofit organizations selected by the local co-op members. The beneficiary could rotate each month to include school organizations, food banks and other specific local needs.
  • Host get-to-know-us lunches at locations. Invite area farmers to meet the people they may interact with from the headquarters, such as management, accounting, agronomy, grain marketing and energy staff members.
  • Establish school education programs focusing on items such as farm safety or grain marketing.
  • Support local FFA and other student organizations in all area high schools.
  • Make scholarships available to all high school students throughout your trade area.
  • Consider sponsorships of local events such as parades, festivals and sports events.
  • Sponsor adopt-a-highway programs across your trade area.

Rural Community Parade and Cookout

As the trend toward mergers continues, connecting with farmers across a broad trade area will become a natural part of operations … whether your cooperative covers two counties or five counties … has 500 members or 5,000.

By starting as soon as possible after the merger, you can set the groundwork for positive communication and acceptance throughout your cooperative.


Want to talk with someone who can help you with all the communication details of a merger?
That’s VistaComm.

Contact us today

 

Originally Published Here: Merge Ahead: Using Community Outreach to Build Customer Loyalty

“Retell the Story” – Part 3 of a 3-Part Post on Merger Communications

merger voteThe member vote is over, and the merger has been approved. The need for further merger communications is over, right? Wrong.

The proposed union between cooperatives may have been approved, but the success of the union is still far from guaranteed. In fact, the crucial blending of systems and culture is still ahead. Much must be accomplished to secure the benefits of this union, both for members and employees.

Failure of an accounting system switchover or the resignation of key employees can still move emotional meters from positive to negative—even after a vote. More talent and sales may be lost if you do not continue to communicate the progress, challenges and reasons for the merger.

Merger is messy

One of the most unfortunate misunderstandings between the board and members, or between management and employees, is that a merger or acquisition is complete when a positive vote is obtained. The average member may be under the impression that the tough part is over. They make think that all will now be well and benefits will accrue.

This is naïve and dangerous. Accounting systems can fail, personalities can blow up and whole departments can mutiny in the process of putting two organizations together. Merger is messy. Members and employees should be prepared for a protracted period of 6 to 12 months of semi-chaos as employee groups are combined, facilities are consolidated and systems are synced.

One big thing a merger communications plan can do is keep you talking with the stakeholders after a vote.

Merger meetingRemind them why you merged

Good merger communications will include regular progress reports after the vote and the effective date of the merger. In these reports, you should highlight the headway you are making at unifying both systems and cultures.

When a glitch occurs—and it will—apologize to both members and employees. Thank them for their patience, and spell out the steps you are taking to correct the problem.

Frequently remind both members and employees of why the board of directors backed the merger. This reminder should include the benefits to both stakeholder groups—which may not materialize for several months or even years.

In Part 1 of this blog series, I referred to a great co-op manager who practiced making his members “partners” to anything major that happened within the company.

“Before we get started, I tell them what we’re going to do and why we are going to do it,” he stated. “Then, after we start, I tell them what we’re doing and I remind them of why we’re doing it.”

This manager, who taught me much about co-op communications, had one more piece of advice. “After it’s over, I tell the members what we did and I remind them again of why we did it,” he said.

Even after the vote is taken and the merger papers are signed, keep telling your members and employees why you did what you did. Don’t assume they remember. Hopefully, this persistence in communication will give you the “honeymoon” you need to get your merged organization on an even keel and growing into the future.

DAve AeiltsSenior journalist Dave Aeilts has been helping VistaComm clients with merger and acquisition communications for more than two decades. If your organization needs help communicating change, or even starting a communication program, put our expertise to work for you.

Contact us today

Original Post Here: “Retell the Story” – Part 3 of a 3-Part Post on Merger Communications

“Don’t Forget Employees” – Part 2 of a 3-Part Post on Merger Communications

It may seem elementary to advise those of you involved in merger discussions to not forget to communicate with the employees involved. However, we often place so much attention on selling the members and making sure they own the initiative that we neglect the very folks who could derail a successful union: the staff.

We shouldn’t. Employees are closest to the day-to-day operation of any organization. That means they are most likely to first learn unofficially that merger or acquisition talks are underway.

In a way, employees have the most at stake in a merger. Members can take their business elsewhere if they don’t like your “Explanation of Benefits.” In his or her mind, an employee is without a vote and stuck with the results.

If they don’t see a benefit, they may decide to leave. This can cause a huge loss of talent and experience. Even before that, disgruntled employees may contribute to sinking a deal. Cooperative employees have frequent contact with members, which means they have the potential to cast a proposed merger in a negative light, unless convinced otherwise.

Moreover, in a rural cooperative, the employee is most likely a neighbor of the member. He or she probably attends the same church, shops in the same local stores and attends the same school and sporting events. The likelihood that a member’s attitude towards a proposed merger may be influenced by an employee’s attitude is extremely high.

 

Convince employees of the benefits


At the very least, assure employees that little will change, but only if that is true.
If it is not, you will face bigger problems when you try to implement the merger.

The heads of two cooperatives that recently merged made the point that their geographies did not overlap. Therefore, there would be no reduction of staff—at least in the foreseeable future. That is a good start. This at least allayed the fears of employees that they may be fired immediately because of duplication.

But there is room to cultivate even greater employee allegiance to a proposed merger. A client of mine makes the point, with every expansion, that “this growth will create future opportunities for current employees.” Again, you only want to state that if it is true. But if it is, it assures both staffs that the proposed union will benefit them rather than harm them.

You can go even further by admitting that, even in the most perfect union, there will be cultural and policy differences that must be worked out. Then express the commitment of the boards and management to working out these differences.

 

Make employees your unofficial voice

Back to the earlier point that employees have the most day-to-day contact with members, why not utilize that fact to your advantage? Keep the employees well informed. Give them talking points on issues you know the members will ask about. That way, when members encounter a driver delivering a load of feed or an employee dumping grain at the elevator, they are more likely to get the straight story instead of a fearfully twisted version of the proposed union.

Remember: Your employees probably have the most to lose or gain in the short run from a proposed merger or acquisition. Make sure they own the initiative and can speak intelligently and positively about the prospect. The members, their friends and next door neighbors are more likely to listen to them than the CEO or board president.


Senior journalist Dave Aeilts has been helping VistaComm clients with merger and acquisition communications for more than two decades. Be sure to visit the VistaComm blog site again for Part 2 of Dave’s 3-part series on merger communication, “Don’t forget employees.” If your organization needs help communicating change, or even starting a communication program, put our expertise to work for you.

Contact us today

See Full Article Here: “Don’t Forget Employees” – Part 2 of a 3-Part Post on Merger Communications